2.0
overcharged against contractReviewed Mar 26 2024
review from 2.0
Beware. About a week after our return we received a letter igniting we would be charged $450 because the exterior of the car was too dirty. $450 to wash a car???? We were caught in rain and drove on a dusty gravel road. The Jeep was a 4x4. The interior of the car was returned in spotless condition. There was no damage to the exterior, etc. It was dirty. Beware.Reviewed Oct 26 2022
review from 10.0
Pros:Pickup at COS was easy for FastBreak members. Bypassed the line, picked up the keys in 30 seconds. The Mazda CX-9 was larger than what we had reserved, which came in very handy. The car was clean and in very good condition. Drop off at COS was super easy--a courteous attendant took the info and within a couple minutes we were inside the terminal.Cons:The car was a bit pricey ($80/day) and LDW coverage (had I gotten it) would have been another $35/day.Reviewed May 28 2021
review from 10.0
Pros:Staff was very friendly and helpful. I will only use budget in the future!!Cons:All good!Reviewed May 7 2021
review from 2.0
Cons:The agent asked me if I wanted an SUV instead of the sedan I’d originally rented because I had my family with me. He said absolutely nothing about an upcharge, upgrade, or any additional cost. As rental car companies often upgrade for free, I took that to be the situation here. But when we received the bill they’d charged us significantly more for the SUV. We were also three hours late returning the car but they charged us an entire day extra. Never using Budget again.Reviewed May 3 2021
review from 2.0
Cons:I reserved a full size car at the airport. My flight was delayed and by time I got to the rental counter no one was around even though they were still supposed to be open. I ended up having to uber from the airport and back in the morning, costing about 2 days worth of the rental car. I finally get the car the next day and it's a Kia Optima, nice car but mid-sized not full size. Then when I return the car at the end of the week, I topped off with gas before returning, I'm charged a $10 fuel surcharge because they say they gave me the car with 18.5 gals of gas and I returned it with 17.6 gals. $10 for 1 gal of gas that I was supposedly less from when I started, when there is no digital gauge in the car to tell me exactly how many gals I have in it when I started. And guess what. The Kia Optima only has a 18.5 gal fuel tank. So it is impossible to return with 18.5 gals because there is no fuel station in the parking lot.Reviewed Apr 26 2021
review from 2.0
Pros:Pick up staff was rude and difficult- will not be back because of manager and older gal we had to deal withShe lied to us drop off member was super nice and helpfulCons:STAFF that u get what u reserved or at least comparable Vehicles are not chosen for just seating also baggae especially when what u requested are in lot. I will never use COS AIRPORT for rentals again The customer service was horrendous and we are local to COS- hope our visitors are not treated this way.Reviewed Mar 28 2021
review from 2.0
Cons:Everything. I had plans to leave. Could not get car because of card declined and they would not let me put deposit on my bank accountReviewed Feb 23 2021
review from 9.2
Pros:Great experience . Easy going atmosphere at pick upCons:The price of the van. Also, I would have extended our trip, but when I called into budget, they quieted me Higher than the high price I already paidReviewed Jul 29 2020
review from 10.0
Pros:Cool ppl. No line at the check in. Got to drive Jeep Grand Cherokee for the first time!Reviewed Jul 15 2020
review from 10.0
Pros:I originally signed up for another company, but when the counter person didn't show up, I showed my registration and she was able to match the price, with a very pleasant attitude. Good Job Budget!Reviewed Apr 27 2020
review from 8.0
Pros:Customer Service was great, had no complaints, or comments...Cons:If I could have dropped of vehicle in Pueblo instead...Reviewed Mar 22 2020
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