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3 locations in Downtown
Filters
Reviews
4.0 Mediocre
Oct 2022
2.0 Poor
Jul 2019
Pros:
Representative seemed overworked and unable to accommodate a delay in pick up time of the car. She was also non-committal as to whether another car would be provided and if it was provided could not say what it would cost.Cons:
I called the main number for Budget and got a similar story. So while the representative was not helpful, this seems to simply reflect the company as a whole. I was unable to get an explanation of what kind of assurance a confirmation number gives.8.8 Very good
Jul 2019
Cons:
Was hard to find the contact info to change dropoff location and tine. This info wasnt on the Kayak confirmation email, and I had to dig through Budget info.8.0 Very good
Oct 2018
Pros:
No thanks to me I waited till the last minute to rent a car for our trip to Salem during the Halloween festivities so there weren't any on site(airport) cars available and the daily price was around $93 per day for a Ford escort nearly thirty minutes away! Thankfully,the friendly staff at Budget was able to save the day with a reduced price and an upgrade to a Mustang! Thanks Budget!Cons:
Key fob battery was dead in our first car but they just told us to grab the next car over...no fuss car rental!4.8 Mediocre
Oct 2018
Cons:
I was lucky to arrive at the car rental a few minutes before it opened, because a line formed behind me quickly and the agent said they had oversold for the day and wouldn't be able to fill all their orders. The car I was given had something wrong with it. It shuddered when it accelerated and had trouble getting up to speed. It made it through the weekend, but it was hard to drive and uncomfortable, especially on the mountain roads. When I mentioned it at drop off, they just said, yeah someday they'll fix that.2.0 Poor
Sep 2018
Cons:
The store was unable to tale a credit card, that was used to purchase the actual car insurance on rental. Basically the insurance was taken before I could get rental. When I arrived to office, agent was not helpful. Did not cancel my reservation, when I couldn't get rental. OT was for my wedding. Had to take cabs everywhere.One location in Downtown
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Reviews
10.0 Wonderful
Jan 2024
10.0 Wonderful
Mar 2021
Pros:
Girl at the counter went above and beyond helping to choose the right car for the trip6.0 Okay
Dec 2020
Pros:
I liked that I ultimately was given a much better vehicle than they originally wanted to rent to me. That made up for the experience and made the drive more comfortable and enjoyable.Cons:
Confusing check-in process on-site--pick up location was inside a parking garage that had lots of construction happening and, thus, was not the easiest to navigate when arriving in another (personal) vehicle. Also, I rented from Alamo and wen to stand at that Kiosk but the service agent snipped at me when I didn't understand that she was telling me to come wait in her Enterprise line. These are miniscule to the fact that they tried to give me an SUV that looked like it had been in an accident - it had a noticeable misalignment on the front bumper but, what 'takes the cake' is that, inside the vehicle, the entire interior ceiling was detaching from the vehicle/frame, including the electrical column on the ceiling that had exposed wiring for the overhead lights and such. The SUV also looked visibly dated. It was so bizarre. The clerk was going to rent me the vehicle having noted the misalignment but I am so glad I pointed out the stuff she missed on the inside because no one should be driving that SUV! After this point, her demeanor changed and not only was she nicer but she got me out of there quick. So, the SUV I ended up getting was much nicer but, as they were originally just backing this one into a stall from the 'returns' area, the replacement SUV was very clearly just returned and had not been cleaned, sanitized (these are COVID-19 times), or thoroughly checked, once the rental was in my hands my S.O. and I pulled over to the side, cleaned and sanitized the entire thing (can't be too careful nowadays). Anyway, it pays to pay attention and look the car over yourself both with the agent there as well as before you drive away.10.0 Wonderful
Nov 2020
Pros:
Staff at Alamo pick up location were amazing and the customer service for extending the rental by one day was superb. Could not have had a better, smoother experience.6.4 Okay
Oct 2020
Cons:
Didn’t have my car ready for pick-up, and I pre-paid for gas and Alamo still charged me as if I didn’t. Still dealing with them over this. Also, 1 congress st in Boston is EXTREMELY hard to pick-up from and drop-off. Added at least an additional 15 min on both pick-up and drop-off d/t construction in the parking garage. Definitely was not a smooth process and I was over an hour late bc of the above issues. Will not be using them again7.2 Good
Sep 2020
Pros:
PIckup was easy - staff was very helpfulCons:
When I dropped off my car the office was unexpectedly closed for the weekend. I called customer support to determine the process for dropoff - they told me to leave the car and drop the keys in the dropbox. But then I was billed for an extra day - even though I returned the car before the 4:00 p.m. time it was due. I had to call customer support to get the additional charges credited. So that process could have been smoother.One location in Downtown
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Reviews
2.0 Poor
Nov 2023
7.6 Good
Jul 2020
Pros:
Drop off was easy.Cons:
Their was a toothbrush in the car when I picked it up, and the back seat needed to be vacuumed. The brakes also squealed a lot which made me nervous when driving in the mountains.5.2 Fair
Jun 2020
Pros:
The vehicle was very clean and drop off was easy.Cons:
What could have been better? Well for starters, the car I reserved could have been available when I arrived so that I wouldn't be forced to take a van. Originally I was told my car would arrive in 10 minutes so I waited 30 minutes before asking for an update, and then was told my car wouldn't arrive for another 1.5 hours. I had no confidence that if I didn't take the van, then I would sit in the parking garage all day.6.8 Okay
Oct 2019
Cons:
More time explaining the car & if you rent at this location at Congress Street, they do NOT pick up or drop off! Be Aware as there's NOTHING telling you that when one makes the reservation.3.6 Poor
Aug 2019
Pros:
Drop off was easyCons:
Everything! Pick up was awful! I called the 800 number ahead of time and asked what I needed. They told me my drivers license and a form of payment. When arriving I find out I need two forms of proof of address (that I didn’t have) and they charged me an additional $250 for using my debit card!!!!!!8.0 Very good
Jul 2019
Pros:
The staff was efficient and pleasant. We had no issues at all. The pickup / drop-off location is very close to the North End and Faneuil Hall so lots to do before picking up and dropping off the car.Cons:
Next time I will rent a better vehicle, the compact / economy cars are too standard for my comfort.2 locations in Downtown
Filters
Reviews
2.0 Poor
Apr 2024
2.0 Poor
Jan 2024
10.0 Wonderful
Nov 2023
6.8 Okay
Sep 2020
Pros:
After waiting in line at the Avis counter at the BOS airport, the Avis associate indicated that my pick up location was the location downtown not the airport. I had indicated on my Kayak search that I wanted BOS airport but I suppose I didn't look at the details to see that it was theCons:
After waiting in line at the Avis counter at the BOS airport, the Avis associate indicated that my pick up location was the location downtown not the airport. I had indicated on my Kayak search that I wanted BOS airport but I suppose I didn't look at the details to see that it was the location on Atlantic Ave. Not a huge deal but did have to get an Uber (or could have ridden the blue line) to get to the downtown location. Upon picking up the car on the 7th floor of the parking garage there was 1 woman working who we had to yell out for because nobody seemed to be around. She came from behind another vehicle and was on a personal phone call and had to tell the person on the phone that she'd "call you back because I have a customer". Not a huge deal I suppose but not the greatest of customer service that the person on the counter downstairs should have called up to the 7th floor to indicate we were coming. The car on the other hand smelled like marijuana inside. Not completely reeking of it but definitely could tell someone had smoked in it somewhat recently. I indicated this to the woman upstairs who said that she would note it and credit my account however nothing has come through indicating any credit. We were in a hurry because of the location mix up so didn't have time to potentially swap cars and the woman did not offer that up any way.2.8 Poor
Jun 2020
Cons:
Specific about time. Would have been nice to know that location I chose closed. Had to get another car from different location and ended up paying a whole lot more. Trying to get a hold of someone yo help me and nobody seemed to understand my situation. I kept getting the run around very frustrating10.0 Wonderful
Mar 2020
Pros:
Location was great and fast serviceOne location in Downtown
Filters
Reviews
10.0 Wonderful
Nov 2019
Pros:
Friendly and easy couldn’t ask for faster service8.0 Very good
Oct 2019
Cons:
Should give car with full tank of gas10.0 Wonderful
Mar 2019
Pros:
Great customer service during pick up and on the phone to extend the rental. Rep offered great options for our rental needs to maximize our budget options for our needs.Cons:
Signage to find the rental location in Boston was lacking.10.0 Wonderful
Jan 2019
Pros:
Very patient, helpful staff. Got to choose which car to take.8.4 Very good
Sep 2018
Pros:
I liked the comfortable leather seats.Cons:
I could not drop off the car at the airport.10.0 Wonderful
Aug 2018
Pros:
The return was high in the garage but when I pulled into a National parking spot an agent appeared seemingly out of nowhere. Very nice.One location in Downtown
One location in Downtown
Yes. Based on our information, BUDGET in South End is the cheapest car rental location in Boston. It is located at 100 Clarendon Street.
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