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One location in East Austin
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Reviews
2.0 Poor
Apr 2024
2.0 Poor
Nov 2021
2.0 Poor
Nov 2021
2.0 Poor
May 2021
Cons:
I booked and got a confirmation number, what car I was getting (or something similar if they were out), a time for pick up, etc. When I get there they say they have no cars for me. Why allow me to book and say they'll have a car for me when they didn't. I stopped searching for a car because I was told I would have one. If they simple didn't allow me to book or told me there was no available, I would have help looking. It's a poor system and the people helping me just told me a script when it was their fault for booking me.2.0 Poor
Mar 2021
Pros:
Nothing!Cons:
The site let me book even though they had nothing available at time of pickup!!!!2.0 Poor
Feb 2021
Pros:
Staff was friendly.Cons:
Car smelled horrible and had trash under the seat. Drop off location address sent to my email was closed so we had to drive around looking for the drop off.3 locations in East Austin
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Reviews
9.6 Wonderful
Sep 2019
Pros:
The staff at both ends was great. Friendly, pleasant, very helpful. We had a bit of a problem locating Enterprise at the Dallas Love Airport because we hadn't driven far enough for car rental return.Cons:
We had no complaints. It was a good experience.2.0 Poor
Nov 2018
Cons:
When they checking they demanded for my passport since i do not have a US driving license, If this is a mandatory requirement, mention it somewhere ! while checking out, they said they would send me the invoice. i have not got it yet.2.0 Poor
Mar 2017
Pros:
They told me they didn't have a car for me when I showed up to pick it up at 2:15pm on Sunday. Told me they may not be able to get me a car by the time they closed (3pm on Sunday), because they ran out of cars as a result of people not returning them when they were supposed to.. They told me to call another location in the city to see if they had one. I asked them to do this for me, and they wouldn't. When I did, the other city location did not have cars to rent either. There were 10 other people experiencing the same problem. At 3pm, they told us all to get into one of their vans and that they would transport us 30 minutes away to another location that had cars. When I got there, they provided me with a Hyundai Veloster, which is a compact car even though my reservation had it confirmed with an intermediate car. Moreover, this car was very dangerous to drive as a result of its extremely limited visibility in the rear and the sides. Not only did I had to drive my car 30 minutes out of the way as a result of this inconvenience, but I also used my gas to do so. Never had an experience like this before and I have been renting cars for more than 35 years. Very unprofessional.6.4 Okay
Jan 2017
Cons:
Car was in poor condition. Multiple windshield dings, dents, and the bumbper was not attached completely!10.0 Wonderful
Dec 2016
Pros:
Easy pick up, cheap upgrade and easy drop off. Couldn't ask for more.7.6 Good
Oct 2016
Pros:
Waited an hour for vehicle to show up. Finally given a smaller car with a slight reduction in the price.Cons:
Staff was friendly and apologized for delay.One location in East Austin
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Reviews
7.2 Good
Mar 2018
Pros:
Good location, good service.Cons:
Dropoff location did not have a key-drop. This led to an unnecessary trip the next morning to drop off the car.9.2 Wonderful
Nov 2017
Pros:
Staff were super-friendly2.0 Poor
Sep 2016
Pros:
Nothing. Even though your confirmation told me to pick up and return to the Presidential address on the airport grounds, I was told I would have to go to a different off site Avis location on highway 71. There were no free shuttles so I would have to pay $40 for a shuttle one way.Cons:
I had to pay $100 more to get a car from the airport Avis location and they had very little to choose from at that late date. You sent a confirmation with the wrong location address and I would have had to pay $40 to be shuttled there. I WILL NEVER USE YOUR COMPANY AGAIN!8.0 Very good
Jul 2022
6.0 Okay
Jun 2022
2.0 Poor
Oct 2021
One location in East Austin
Filters
Reviews
2.0 Poor
Jul 2018
Cons:
Horrible service.8.4 Very good
Jul 2018
Pros:
Easy and quick pick-up and drop-off process. Woman at the desk was very helpful. Not located far from downtown Austin and much less expensive than renting from AUS. RecommendCons:
- Confusing to navigate to the location. The address is for the entire shopping mall so it's hard to find the first time. - Not much car selection but the cars there are decent.6.8 Okay
May 2018
Pros:
Pretty good price to pick up in one city and drop off in another. The agent who I picked the car up from was friendly and accommodating when I came back to tell him the gas tank was not full.Cons:
The gas tank was less than half full when I picked up the car, and the car smelled like smoke when it had a no smoking sign on the window.6.4 Okay
Apr 2018
Pros:
I ended up with a nice car that suited my needs for the trip. There was some damage to the car but it was documented. Drop off at the airport was much easier than I expected and the agent there knew what he was doing. I also found snack crumbs in the driver's side door when I got in but it was otherwise clean and comfy.Cons:
They didn't have the car I reserved at the location, and all that was left was a smaller car that wouldn't fit my needs. After discussing, the representative told me he could give me one other car, a nicer SUV, because someone had a reservation for it but hadn't shown up at their time. It was a bit more than what I ordered (and I already thought the prices were pretty ridiculous) but I needed a car! And it was not as much as it would be to order this SUV from the beginning. I sure hope I didn't put someone else without a car but was told it was sort of "first come first serve" at this location. That doesn't make much sense with reserving a car but stuck between a rock and a hard place, I went for it and it worked for me.9.6 Wonderful
Mar 2018
Pros:
The van was very roomy and had lots more storage for bags than it indicated on the website. We drove to Colorado with six passengers and it was ideal... a seventh passenger would have been a tight fit! The van got great gas mileage (above 25 mpg). And there were no issues with pick up or drop off.Cons:
Budget asks that you sign an extra driver onto the rental for an additional $65. This is, in my estimation, a completely predatory charge. Since we were covered by our own insurance, which covered any additional drivers, we did not have to give them any money for an extra driver. When we called and asked about this the agent told us that it was needed because in the event that we were pulled over, the car would be impounded by the police if the driver was not on the budget policy. This was not true! FAKE NEWS! In fact, we got pulled over and the driver was not on the policy and the police officer only asked to see the policy and the drivers license of the person who rented the car. Don't get scammed by Budget. If you have your own insurance then don't pay for an extra driver.5.6 Fair
Oct 2017
Pros:
Once I figured out how to turn the car on/off, I enjoyed driving it and there were no problems.Cons:
No cars were available when I arrived, despite having made reservations and specified my arrival time. I had to wait approximately 45 minutes. The car was clean on the inside, but pretty grimy on the outside. I don't think it was washed very thoroughly. There was no one on site to explain to me how to work the car - it had a keyless ignition, which I had never seen before. My cousin explained to me how to turn it on, but I had to drive around the garage looking for someone to explain to me how to turn it off!One location in East Austin
One location in East Austin
One location in East Austin
One location in East Austin
Yes. Based on our information, EASIRENT in Chestnut is the cheapest car rental location in Austin. It is located at Austin-Bergstrom International Airport.
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