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4 locations in Old Town North
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Reviews
4.0 Mediocre
Apr 2021
Pros:
Reserved a mini-van online and called Enterprise support to confirm that mini-van will be available that weekend. They assured that either mini-van or something similar will be available that weekend. Then got a call a day before that they couldn't guarantee the vehicle that I wanted. I ended up getting a small SUV. Very disappointing!Cons:
This car company doesn't seemed to guarantee a vehicle you reserve online. I went through couple Enterprise rental location and both couldn't provide mini-van or large SUV.8.0 Very good
Dec 2020
Cons:
It would have been better if the attendant located my reservation with the reservation number as opposed to scanning my drivers license. It would have saves 30 minutes.9.2 Wonderful
Oct 2020
Pros:
All was easy!Cons:
The price was high compared to rental prices I’ve experienced before. It was a big chunk of our weekend expense.2.0 Poor
Jul 2020
Pros:
Enterprise had great customer serviceCons:
The Nissan versa was a horrible car for a long roadtrip and not what I wanted. Handling was very poor on the highway as the whole car shakes. The cruise control did not work and there was greasy fingerprints on the inside of windshield. Very disappointed with the car and I reserved a midrange Mitsubishi and all they had was Nissan versas. I plan on upgrading to a better vehicle for the trip back9.2 Wonderful
Jun 2020
Pros:
Staff friendly. Easy pick up and drop off.Cons:
Bit of a line up at 9 when it opened so took 30 minutes to get the car.7.2 Good
Feb 2020
Cons:
Wouldn’t take debit card. No mentioned in bookingOne location in Old Town North
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10.0 Wonderful
May 2023
10.0 Wonderful
Jun 2022
One location in Old Town North
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Reviews
2.0 Poor
Aug 2022
10.0 Wonderful
May 2022
One location in Old Town North
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Reviews
6.0 Okay
Dec 2023
10.0 Wonderful
Sep 2023
4.0 Mediocre
Mar 2021
Cons:
I rented a midsize suv such as the RAV 4. Alamo initially offered a small mitsubishi "suv" at the garage. I declined and they provided an "upgrade" to a chevy equinox...another compact suv nice car but one class lower than the midsize billed. Very nice staff, but that was wrong.10.0 Wonderful
Jan 2021
Cons:
Very friendly agent, great car.2.0 Poor
Jan 2021
Pros:
Absolutely nothing.Cons:
I didn't get to rent the car because after calling Alamo multiple times to confirm policies, I spent 30$ taking an Uber to the airport only to be told I had been given wrong information and they would not rent me the car. It nearly cost me a night of my vacation and I ultimately had to borrow a car at great inconvenience to a family member. Will never ever use Alamo again.10.0 Wonderful
Dec 2020
Pros:
Staff was very capable and able to accommodate a larger vehicle based on our needs on the spot.One location in Old Town North
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6.0 Okay
Mar 2021
Pros:
Clean carCons:
Difficult to find staff at dc airport - mixed with Avis and others2.4 Poor
Oct 2020
Pros:
Absolutely nothing - The entire experience was a nightmare.Cons:
The car they initially rented to me was broken and required software updates. There were no tenants around to help. I received my second car over an hour later and was unhappy with it due to the car being uncomfortable and full of blind spots (it was different than what I rented as well -- and definitely not any sort of an upgrade or similar to what I rented). The second car they gave me had a bald tire and I experienced a blow out less than 300 feet from the garage door in the driveway leading to/from the rental location. And then they charged me for the blow out.4.8 Mediocre
Sep 2020
Pros:
Long wait. Excessive and repeated attempts at upselling despite telling them I wasn’t interested2.8 Poor
Sep 2020
Pros:
I was able to get a different call after all the warning lights on my first car came on.Cons:
People working at the airport were not helpful at all; the payless call center foes not exist; no one gave me a copy of my contract after I left the airport to get my car; no one at avis or budget rental could find my contract - I had to drive to a special payless location to find someone who could look up my contract.4.0 Mediocre
Jul 2020
Cons:
The cancellation policy was unclear when making the booking. It was unclear how to report the dents I located on the car before I drove away. I paid the DAILY rate, picked up the car at noon, and indicated initially I would return at 9PM. When I inquired about returning the car the next morning instead (4th of July in DC, all the access points to highways were closed to it was extremely difficult to get to the airport), they told me I had to pay a $65 extension fee even though I had paid the equivalent of 24 hours.6.0 Okay
Jun 2020
Cons:
There wasn’t anyone to receive the car at drop off and they didn’t check in the car.One location in Old Town North
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Reviews
10.0 Wonderful
Feb 2024
2.0 Poor
Feb 2024
10.0 Wonderful
Feb 2024
10.0 Wonderful
Oct 2023
6.0 Okay
Oct 2023
10.0 Wonderful
Sep 2023
One location in Old Town North
Filters
Reviews
10.0 Wonderful
Apr 2019
Pros:
The calculation at the end was wrong. The person at national fixed it on the spot.10.0 Wonderful
Dec 2018
Pros:
Got a luxury coupe so that was a very pleasant surprise. Fast ride and felt just right for our vacation.Cons:
When I was first choosing a ride, I was told the car had apple CarPlay, but it in fact did not have that so putting on my navigation was a bit difficult at first but we made it work. I got the 2018 q60 3.0t awd.10.0 Wonderful
Nov 2017
Pros:
They had my car ready with no delays. Car was perfect10.0 Wonderful
Aug 2016
Pros:
We were able to find a large.SUV at the last minute for our trip at a great rate that also included insurance.8.0 Very good
Apr 2022
Yes. Based on our information, HERTZ in Eisenhower West is the cheapest car rental location in Alexandria. It is located at 501 S Pickett Street.
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