Pros:The car was the make and model that I rented rather than the normal "oh, you rented a Ford Fusion, but we're going to give you a Chevy Spark because they're the same 'class'," nonsense.
Cons:It took 90 minutes to pick up the car. All the other rental places at Logan Airport had 2-4 person lines. The Budget desk had a line of at least 100 people... and it took 90 minutes from the time we arrived to pick up the car until we had completed the transaction. During those 90 minutes, the clock struck midnight and because I picked up the car "a day late" (note, I was in the line well before midnight), the price changed from $300 to $1,300 for the rental... requiring 5ish minutes of negotiations, supervisor overrides, etc. Finally, the EZPass that came with the car (Massachusetts is an electronic toll only state) had zero balance. I'm wondering if I'll be charged with a bunch of toll evasion tickets.