Pros:The car was adequate, clean, and I liked having the GPS.
Cons:I thought I was supposed to pick up my car @ the Phoenix Airport. There was a long wait (20 minutes). It turns out I had mistakenly booked the car for a different location in Phoenix. I had never been to Phoenix before, so I had no clue. I was charged $70 extra dollars for this mistake. When I asked how I would get to the original location from the airport (to try avoid the $70 charge), the person shrugged his shoulders and said he had no idea. There was no shuttle to that other location. I felt that I had made an honest mistake, and the extra charge was excessive. Plus, the person "helping" me was not @ all helpful. He also told me I would be driving a car similar to a "Smart Car." It was a regular size sub-compact. I felt that he told me this because he thought I would say "No" to the Smart Car, and trick me into agreeing to a larger car.