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3 locations in Omaha
Filters
Reviews
4.0 Mediocre
Jan 2024
8.0 Very good
Oct 2023
4.0 Mediocre
Oct 2022
10.0 Wonderful
Oct 2022
10.0 Wonderful
Oct 2022
2.0 Poor
Apr 2021
Cons:
The rental office was closed for the day. I scheduled a pickup for Noon, and the office closed at noon. I arrived at 12:05, and wasn't able to get my rental and needed to book a second rental for my trip. Why would you allow me to book a rental pickup at the time when the office is closed???4 locations in Omaha
Filters
Reviews
2.0 Poor
Dec 2023
4.0 Mediocre
Nov 2023
2.0 Poor
Jun 2021
Pros:
Saff was an hour late and wouldn't let me have the car .Cons:
They could have told me that I had to have a major credit card to rent the car.10.0 Wonderful
May 2021
Pros:
STAFF FRIENDLY2.0 Poor
May 2021
Pros:
Staff at the booth helpful, but billing was completely different than he explained. There was a $50 no cancellation fee charged that should not have been applied. The agent also told me that if I returned the car by 7:30 Sunday night, I would be charged for one less day ($30 less). So I was over billed a total of $80 on this rental agreement.Cons:
They need to say what they mean, and back it up with their words. I tried calling them Monday, May 18, stayed on hold for over 30 minutes, then disconnected when an agent finally answered. Because of this experience, we will not use Avis again. I also have to question Kayak on this as well.4.0 Mediocre
May 2021
Pros:
People were friendlyCons:
Didn’t realize they would charge me almost another days rate for an extra hour past 24 hours!2 locations in Omaha
Filters
Reviews
6.0 Okay
Nov 2023
10.0 Wonderful
Nov 2020
Pros:
Staff very friendly and helpful8.8 Very good
Nov 2020
Pros:
Yes very friedlyCons:
Too far to walk2.0 Poor
Dec 2019
Pros:
They were goneCons:
They could have been there8.8 Very good
Dec 2019
Cons:
Something to clean the snow off of the car3.2 Poor
Nov 2019
Cons:
First, their computer didn’t work at check-in. Then, it was a typical “bait and switch”. I reserved a “standard” size vehicle (advertised as a Chevy Malibu or similar) but got a Kia Soul, which I hate.The car wasn’t clean, the gas tank was only half full when got it. Never again with Dollar!One location in Omaha
Filters
Reviews
5.2 Fair
Nov 2020
Pros:
Nice carCons:
Charged me extra for unlimited mileage since I didn't have a return flight ticket. I am disappointed in Thrifty and Kayak for this2.0 Poor
Mar 2020
Pros:
Nothing at allCons:
No agents at the desk upon arrival. Booth agent Matt was unprofessional, not helpful, and unfriendly. Unable to reach customer service by phone. My reservation was cancelled and I rented with a competitor for less money. Customer service experience was terrible overall.2.0 Poor
Jan 2020
Cons:
Final invoice was 20% higher than estimate. They also charge a $2.00 "shredding fee" in Omaha. New one on me!8.8 Very good
Jan 2020
Cons:
I rented the car on line for a stated rate. When I arrived at the counter I was charged a higher rate. The counter attendant pointed out that the online vendor did not charge enough in fees. When I pointed out that, that was not problem and that I should get the lower rate, she told me that she would send my appeal to a supervisor for review. I received an email the following day with a commitment from the supervisor to honor the online rate. So while it worked out well, I was surprised by the disjoint between the online quote and the Thrifty direct price.8.4 Very good
Dec 2019
Pros:
Nice staff and super easy drop off7.2 Good
Nov 2019
Cons:
Car had maintenance required light on. Needed service but they did not want to perform.