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One location in Santa Ana
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Reviews
10.0 Wonderful
Apr 2024
10.0 Wonderful
May 2017
Pros:
service was great6.4 Okay
May 2017
Cons:
No accommadation for drive up customer only for airport customer. I will not use this location again.8.0 Very good
May 2017
Pros:
nice carCons:
i booked it for $46 and some cents(I pre payed for the car)...but when I returned it they charged be $47 and some cent.....although not a big difference in the amount...but still they should honour what they agreed for...its the most basic principle of any business transaction10.0 Wonderful
Apr 2017
Pros:
They were great to deal with easy and quick processing collection and drop offCons:
Nothing10.0 Wonderful
Apr 2017
Pros:
No problem rental, unlimited millage, flexibility in pick up and drop off locations, excellent employees, great all the way aroundOne location in Santa Ana
Filters
Reviews
10.0 Wonderful
Jan 2024
2.0 Poor
Oct 2023
10.0 Wonderful
May 2021
Pros:
The staff was helpful and the line was short.Cons:
I actually needed help finding the car, which a staff member eventually did.10.0 Wonderful
May 2021
Pros:
Yes For sure despite heavy rush .Cons:
Definitely more work force were needed to handle the heavy rush4.0 Mediocre
Mar 2021
Pros:
Staff was super friendlyCons:
If there are hour long waits, there should be special accommodations to make people comfortable. They had 20 people waiting for Cars and only sitting areas for 3-4 people4.0 Mediocre
Dec 2020
Cons:
The car really smelled bad of weed. I thought if I rolled the windows down it would air out so I took the car but nope. It was so strong and I noted it when I dropped the car back off. I don’t smoke weed so I thought it was horrible. I know it’s legal and I don’t care if people do but I don’t want to drive around all the time smelling it. It was really bad.2 locations in Santa Ana
Filters
Reviews
4.0 Mediocre
Apr 2024
2.0 Poor
Jan 2024
2.0 Poor
Nov 2023
6.0 Okay
Oct 2022
4.0 Mediocre
Jan 2022
4.0 Mediocre
Jan 2022
3 locations in Santa Ana
Filters
Reviews
4.0 Mediocre
Nov 2023
4.0 Mediocre
Oct 2023
4.0 Mediocre
Apr 2021
Pros:
Staff was friendly & niceCons:
We had reserved a mini van only to be told it was not available an hour before. We then accepted the alternative since we were pressed for time. Everything seemed ok until we loaded all our luggage, kids & grandma buckled up ...within minutes there were trails of ants all over!! Totally disgusting...this has never happened before. I called to complain but was told by the agent that this happens when cars are parked in grassy areas. When I first got in the car , I noticed some crumbs & just brushed it off. Looking back there is absolutely no excuse for this neglect in properly & throughly cleaning a car . This was unacceptable & we then drove to another location to swap the car for the minivan I reserved in the first place 😫 This whole ordeal set us back over an hour & in turn we missed our evening reservation. This caused so much inconvenience. That I will definitely think twice about renting from this company again :(2.4 Poor
Feb 2020
Cons:
Upgraded me to a larger car because they didn't have what I wanted in stock then billed me for it. Will never do business with this company again.4.0 Mediocre
Jan 2019
Cons:
The way Inwas treated at drop off. Also the extra charges that they tried to charge - filled up gas tank with receipt across st and they tried to charge me 20 extra then a drop off fee, and extra taxes after drop off. Dont think I will rent from them again. Bad experience dont honor what employees say10.0 Wonderful
Jan 2018
Pros:
great price, and great service.One location in Santa Ana