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One location in Temecula
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Reviews
2.0 Poor
May 2024
2.0 Poor
May 2021
Cons:
Provide refunds for rentals that where not able to be picked up and or help change the dates and not charge a 5 % fee to cancel through a customer service person!!!6.0 Okay
Jul 2020
Cons:
The office is greatly understaffed and unorganized. I was there at my scheduled time (12:00pm) to pick up my rental and I didn’t leave the office until approximately 1:20. The employee had too many things going on and had to personally take the car to get washed. When I returned the car, there were several customers waiting to be helped by one employee. The employee asked who was returning a car, and myself and man raised our hands. She then told us to leave the keys and she would email our receipts (which I have yet to receive), and that we could go.10.0 Wonderful
Apr 2017
Pros:
Wow! Such a great employee who helped us. I will absolutely use this location from now on. Knowledgeable, funny, kind. He's a younger white guy who has a beard and is really nice and jokes around. Super customer service.4.4 Mediocre
Mar 2017
Pros:
Nothing really was outstanding....Cons:
Pickup was scheduled for 9am... car wasnt ready till after 10am. It had not been washed...6.0 Okay
Dec 2016
Pros:
Car rental was a good value. Drop off, once I was actually acknowledged and helped ( after 10 minutes ) , was painless and quick.Cons:
Took around 10 min to get acknowledged both picking up and dropping off. Employees were on the phone and passing by, but no eye contact was given. It was my first time renting a car and i didn't know the protocol. First I was told my cash couldn't be accepted, then when I produced a card, I was told to go get my elderly, disabled mother from the car and have her come in. Felt like I was unwanted there and made to feel not welcome.One location in Temecula
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Reviews
9.6 Wonderful
Oct 2019
Cons:
A little hard to find, but great staff quick check in and out2.0 Poor
Oct 2018
Cons:
I reserved a premium car (Impala) however when I got to the office they did not have the car I reserved. I had even had a confirmation of the rental but the had no other cars except a Jeep which could not even hold over 2 small suitcases in the back. Both agents claimed to be the supervisor and when a 3rd employee showed up she said everybody in the office was a supervisor. Receiving a confirmation made no difference to them. All 3 employees were rude and obnoxious and had attitudes. Not even a sorry from them. Cost me and family and extra hour and a half to locate another car rental and Enterprise took wonderful care of us in 10 minutes we were on our way. Never again will Avis ever get our family's business.5.6 Fair
Jul 2018
Cons:
The office closes at noon and nothing in my emails from Avis told me so. I only discovered it while driving there. Called to tell them I would be ~5 minutes late and they would not wait. I got there and the place was locked up but they were still inside, and refused to help me.10.0 Wonderful
Jul 2018
Pros:
Pick up and drop off was super easy2.4 Poor
Oct 2017
Pros:
NothingCons:
Car still had trash in it9.6 Wonderful
Sep 2017
Pros:
the price!!Cons:
was all good.One location in Temecula