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I was expecting that movie selection and food would have been better. Everything else was great.
I was expecting that movie selection and food would have been better. Everything else was great.
Flight was smooth no complaint. Except maybe better food choice for the long flight…
On time. Great service. Good food. Good movies. All good!
The type of the food requested (Asian vegetarian) was not properly met with. They have very limited snack items that may compensate for the main meals.
The quality of the food is pretty good. Thank you, EVA Air.
Great food in business class. Great service by staff. They were all so very nice
Pleasant crew. Very long flight, a bit uncomfortable at times being seated, but not too bad.
No ice for the drinks. Only gave a half a cup of your beverage. Not enough water. I got very dehydrated.
They didn’t have ice for the drinks and only gave you half a cup of your beverage. Did not have enough water. I got dehydrated
Eva is one of the top airlines in Asia... but often are over priced. Finally found a reasonable rate.
Seems like crew assumed you're korean. Not impressed by crew
Staff was excellent. Food could use more variety. -More vegetable options. Menu didn't have juice or soda listed. -The croissants were outstanding!
Asian Vegitarian food was test less No Salt or pepper served Need to improve with Chef who can caters for Peaple from India I am sure Chef knows different varieties of food Indian People like
Flight attendants rude, they disappear for almost 3 hours not doing rounds to see what people needed. The laboratories were full of empty water cups, because they never come back to collect them.
The flight attendant, where kind of rude, there where hiding for almost 3 hours, without doing rounds to see if people needed water or pickup the water cups, the toilets were full of water cups, because they never come back to pick them up.
Amazing service and fabulous syaff. Loved the jumbo jet too, comfortable.
JetBlue's check-in was great, but there was an in-flight attendant who was very rude and unkind. I didn't realize that the bathrooms were already locked 30 mins prior to landing and needed to use the restroom. Instead of politely asking me to return, she rudely told me, 'NO, bathrooms are locked! Go back to your seat!' The JetBlue flight was more than an hour delay, which made me almost miss my connecting flight with Asiana. I understand the reasoning, but the action they took to get a hold of maintenance was time consuming. It took them more than 30 mins to get a hold of maintenance and for maintenance to get started. The Asiana flight and crew were wonderful, in general. They waited for us who were delayed from the previous flight before they took off and were very kind to take my checked baggage's info. Seats were a little uncomfortable for such long flight, but service and flight attendants were great! However, my 3 checked baggages are missing! They're lost somewhere in the transition. I'm writing this review 3 days after my arrival to the Philippines, and my 3 checked baggages, where my wedding dress is, are all still missing! I and the CEB airport crew have sent multiple emails to both JetBlue and Asiana, and neither has responded to any of our emails. Although, I was able to get in contact with JetBlue's Interline Department who confirmed that the bags were turned over to Asiana without confirmation details.
Airfare was ok . Food not good , seat ok but not comfortable. Lay over too long , crew was ok Overall just ok
2 things that really tanked our experience with this trip with Asiana Airline (which used to be among my favorite airlines): 1) The "random" security screening at the boarding gate is crazily thorough (which is completely redundant to the security screening before we went through the security checkpoint before getting into the gate area), and the water was acquired inside of the gate area (from a lounge operated by the Inchon airport). We were asked to take out *EVERY* single items from the carry-on luggage and open up every comtainers / bags / packages to inspect. To add to it, there were two inspection workers there (one seemed to be a trainee and the other seemed to be a trainer), and the trainer worker held a very unfriendly / arrogant attitude towards us. As the youngest member (a minor) of my family was being "screened", the rest of my family wanted to make sure that no inappropriate actions would happen to her. That trainer worker yelled at us and attempted to use rude body language (waving her hands) and facial expression to ask us to stay away. 2) The luggage handling at the destination was really *REALLY* bad. Among my 25+ years of travel experiences, I'm going to have to say that this was the worst luggage experience where we didn't lose our luggage. Our flight was scheduled to land 12:45pm, and landed around 1pm. 15mins delay in landing is absolutely normal. Deplane process took a bit longer than usual flight (we waited for around 20mins, after arriving at the gate, before people were able to actually leave the plane). However, the luggage took another *2 HOURS* to arrive at the baggage claim carousel. This is insane. What's worse is, due to the delay in luggage, the flurry of passengers from our flight collided with 3 other incoming flights. The US border / custom line was like the longest Disneyland attraction line winding through the entire arrival hall and around all the baggage claim carousels (like at least a thousand people). I've never seen anything like that at SeaTec airport (US border control), period. The luggage claim experience really tanked our trust and overall impression for Asiana Airline's Seattle airport ground operational effectiveness and efficiency. This has to change in order for them to remain relevant / in-business with increased competitions from Korean Air and other Asia-based airlines.
The seats (legroom) are tight and chairs cushion is stiff (not comfortable). The crew was courteous, professional and friendly. There was no food / snack for this flight (very short flight, but still would be nice to provide some snack for the enjoyment).
All of the JAL flights in this itinerary were great. However the last leg of my flight from LAX to SFO was through Japan Air’s partner, AA which wqsn’t up to par. We were informed only minutes before boarding time of a delay despite the airlines knowing about the delay far earlier (the aircraft we would be taking arriving arrived and disembarked close to our boarding time, for all to see but AA still kept the original boarding time posted until last minute). Furthermore, once we boarded the taxi/wait time was also extended, with the pilot blaming “construction at SFO” for the delay, rather than taking accountability for the the plane’s late arrival coming into LAX. We took off approximately an hour later than scheduled. It’s for these reasons I adamantly avoid American Airlines when possible. Again, JAL was stellar.
Great service but food taste and options have gone down a few notches.
This airlines is always my favorite. Very consistent customer service and food is good. My last flight with them, I had no idea we landed because it was just that smooth of a land.
Excellent crew, immediate attention for any request. Both ways on time (rather before time arrival at Haneda). Only complaint was that the seats are not reclining like rest of the airlines that I travelled. The Backrest is fixed. The reclining is only within the box seat, so you slide down forward for reclining, not backward. So it was bit uncomfortable. The food for the day trip was excellent. For the night flight, no breakfast was served, only dinner, which was disappointing.
At least it was not very cold inside the plane. I noticed there was now a bidet in the bathroom and that’s good! I didn’t like the window seat. Flight was smooth except for 1 turbulence. Plane was on time. Thanks. Food was not that great. Miso and green tea were good! As usual movies were old and there were no changes.
Food as always. PA was not clear, especially the English ones. Very limited Hollywood movies. Unlike the first flight I had, this plane has less leg room and less room for my under seat baggage.
Please change menu every now & then bc I fly twice within the year and serving the food the same
The Experience was fantastic, it's a quick flight so no entertainment or food. Just a refreshment
Great crew, Japanese domestic flight is just a drink service but crew are very attentive
First of all I had dozed off. And when I woke up, my food was on a tray without telling me the food was there or asking me if I wanted something to drink. They never came back to ask me if I wanted anything to drink and I tried to stop them several times. I personally have a problem swallowing food without something to drink with it. so therefore I could not eat., second thing for the entertainment. There was no place to plug the headset in because the tip had been broken off into the monitor to where you couldn’t even watch a movie or hear any music that was annoying .
No food or entertainment because it was a short flight. Unfortunately the takeoff was delayed more than an hour
The flight left and arrived on time. the only food offered on the 5+ hour flight was a cheese sandwich. Unlike Alaska Airlines there was no information on the website regarding food at all or any option to purchasse in advance. Otherwise, it was an excellent flight.
Flight was ok, a bit of turbulence, but Ok. With some exceptions, staff could use some attitude improvement. I know they have a tough job, to carry out with little time, I appreciate the control and service they provide. They have to consider passengers medical deficiencies. I for example have eye, disabled.
Parents with kids should all be in the same area. Sounds rude but who what's to fly 6hrs with crying and bratty kids. Just my opinion.
Ok, so I didn’t have seats, so got there very early. I was first in line only to be told, listen for your name for seats. The flight was boarding before they gave me a middle seat, way after others showed up who were given more favorable treatment. Ok, so , don’t show up early and obey all the rules??? Clearly, your gate clerks did not. What gives???
Short flight but delayed. Since its a short flight no food or entertainment necessary
We had an awesome flight attendant who came by and made sure we were okay. Checked on us often and even shared some snacks that she had brought on, like edamame with chili and garlic seasoning. Yummy!
Flight was comfortable. The attendants did a great job. I’ve flown on several flights with Hawaiian. No complaints. Suggestion: The egg salad sandwiches seem to be a standard on most flights. I see a lot of them being returned or refused. Seems like a waste. I think Ham & Cheese would be more acceptable.
Overall good experience. I'm just over 6ft with long legs and legroom could be better, but is on par with other airlines. Only real negative was turbulence but that's not the airlines fault.
We were not given the seats we reserved. But helpful attendant at gate gave us very nice seats.
If the flight is delayed, get the delay timing right and don’t have people standing in line ready to board for almost 2 hours because you keep pushing it back. Also, don’t have your flight crew say they are sorry when they clearly don’t care, make no efforts to speed up anything and then turn around and are rude to customers when they don’t “move fast enough” to put up tray tables and seat backs.
I was not expecting much as i was not in a premium cabin. I was pleasantly surprised that the seat in economy plus was spacious and food was ample. Party of 5 with 2 parents and 3 kids.
Outstanding in all respects. Early boarding left early arrived early. We were in business class, so was perfectly fine.
The flight and boarding were easy peasy. I was traveling with my 4-year-old, so a smooth boarding experience was especially appreciated. My only piece of feedback is really about where our gate was in O'Hare. They've shoved four gates into a tiny corner of the B terminal and there isn't early enough room or seating for everyone. Not United's problem, but did dent the overall experience.
Dinner was okay but the breakfast was not eatable on the flight San Francisco to Zurich.
I really do not like the basic in basic economy.
There was no screens on board AND the WiFi didn’t work. My seat was broken and couldn’t recline so I couldn’t even sleep. The flight attendants didn’t offer anything to make it more comfortable. It was such an old cramped plane, when the person in front of me reclined I couldn’t even open my tray table. All the United ads talk about guaranteeing everyone gets a screen!
The Wi-Fi was unavailable on this flight for some reason.
On time take off…US cabins look tired and need of refresh!
Marked by flight delays on all segments of the trip. Food in first class cabin was mediocre and overhead cabin storage was not adequate. Overall, the premium charge for first class cabin was poor and over hyped. This will be our last flight with UA.